Register your warranty
Takes about 30 seconds. Once registered, if anything goes wrong we can ship a replacement without asking you to dig up your order details again.
✓ You're registered — warranty active
Your 18-month warranty starts from the date of purchase. Keep this page bookmarked, or just email us if you ever need help.
Two things worth knowing now
You will not see the 850nm light — that is normal.
Near-infrared is invisible to the human eye. Every LED still glows visible red, because each one uses two 660nm red chips plus one 850nm near-infrared chip. Want to check it? View the panel through your phone camera in a dim room — all 36 LEDs will look brighter, almost white.
It stops after 15 minutes — also normal.
The auto shut-off is a built-in safety feature, not a fault. Power it on again for another session.
Something not right? Contact support or email [email protected].